Emotional Capability Profile
What it is
Excellence and success at work today depend on abilities that are not solely attributable to the cold and abstract logic of cognitive intelligence, but that refer to elements expressed through Emotional Intelligence. This influences the ability to work well in teams, recognize and manage one’s emotions, persevere in pursuing goals despite obstacles, value people’s diversity, and interpret emotional currents by enhancing positive ones and deviating counterproductive ones. Emotional Capability Profile allows participants to explore the concept of Emotional Capability, receive useful feedback on the individual development plan (survey), and allows for the enhancement of specific skills in order to improve their overall level of Emotional Capability.
Goals
The Emotional Capability Profile Workshop:
- provides support and methodological support to the leader or future leaders
- allows you to delve into the concept of “Emotional Capacity”
- helps identify strengths and areas for improvement for the development of “Emotional Capacity”
- provides comprehensive feedback on your current level of “Emotional Capacity,” and suggests personalized action plans useful for the useful development of harmonious personal and professional relationships.
Methodology
The Emotional Capability Profile survey is a 360° diagnostic tool, which provides timely feedback on the degree of Emotional Capability (compared to the perception of oneself and how others perceive us). Through detailed analysis and comments, the survey indicates strengths and areas for improvement to each participant, providing practical and personalized advice. It can be used within a workshop, or during individual and team coaching sessions. The skills and abilities that make up the Emotional Capability Profile (emerged from the survey) and which are deepened in the workshop are:
- Self Awareness (Emotional awareness, Accurate self-assessment, Self-confidence)
- Social Skills (Leadership, Influence, Communication, Change agent, Conflict management, Collaboration, Teamwork)
- Social Awareness (Empathy, Service orientation, Developing others’ potential, Appreciating diversity, Organizational awareness)
- Self Mastery (Self-control, Reliability, Conscientiousness, Adaptability, Innovation)
- Self Motivation (Achievement drive, Commitment, Initiative, Optimism)
Benefits
- Help people to best and most effectively express their skills and professional potential
- Allows constant monitoring of the competence level (repetition of the profile after 9-12 months, to measure development).
- Provides an objective basis for targeted coaching activities on emotional skills (for example where an individual is technically skilled, but is less effective in managing their emotions and/or in communication and interpersonal skills).
- Supports team building in the development of emotional intelligence (talents and future managers)
Authors
Sh Frances Tweedy
Frances specialized in Capability Group Limited following a brilliant career in Human Resources, held in a major IT company. Former President of the Human Resource Institute of New Zealand, she has carried out numerous training and consulting activities in multiple companies located in Australia and New Zealand, in relation to strategic planning, personal development, change management strategies, team building, customer service, and leadership development.
Cheryl Wright Awn Callahan
Cheryl began her role as a consultant following a career in human resource management. She has worked in the private sector, public sector and at multiple companies. She is an expert in the field of organizational change, strategic HR, leadership development, emotional skills development, performance-related training in the business world.
Bibliography
Bagshaw, Mike Using Emotional Intelligence at Work 2000 Fenman Ltd. (resource book) UK Bagshaw, Mike Developing an Emotionally Intelligent Team 2003 Fenman Ltd. (resource book) UK Bolton, Robert People Skills 1986 Prentice-Hall Australia Brooks, Robert & Goldstein, Sam The Power of Resilience 2003 Contemporary Books (McGrawHill) USA Brown, David Beating Stress at Work 2004 Brookers Ltd. NZ Covey, Stephen R. The Seven Habits of Highly Effective People 1990 Simon & Schuster, New York Crum, Thomas F. Journey to Center 1997 Fireside USA Froggatt, Wayne Choose to be Happy 2004 Harper Collins Publishers NZ Froggatt, Wayne Taking Control: Managing Stress to get the Most out of Life 2006 Harper Collins Publishers NZ Goleman, Daniel Emotional Intelligence 1996 Bloomsbury Publishing UK Jaffe, Dennis T. & Scott, Cynthia D. Managing Personal Change 1989 Crisp Publications USA Kouzes, James M. & Posner, Barry Z. Encouraging the Heart: A Leader’s Guide to Rewarding and Recognising Others 1999 Jossey-Bass San Francisco Palladino, Connie Developing Self-Esteem 1989 Crisp Publications USA Reivich, Karen & Shatté, Andrew The Resilience Factor 2002 Broadway Books (Random House) USA Seligman, Martin, E.P. Learned Optimism 1990, 1998 Pocket Books (Simon & Schuster Inc.) USA Seligman, Martin E.P. Authentic Happiness 2002 Random House Australia Pty Ltd, Australia Seligman, Martin E.P. Flourish 2011 Random House Pty Ltd, Australia Schutz, Will The Human Element 1994 Jossey-Bass San Francisco
Persona GLOBAL® is a worldwide provider of assessment tools and methodologies for businesses, specializing in change-oriented leadership, communication, organizational alignment, sales, customer service, and management. Persona GLOBAL®’s surveys and methodologies are currently available in over 70 countries; its programs have been translated into 38 languages. More than 1,400 Persona GLOBAL® certified professionals worldwide support their clients as strategic business partners.
Some companies that have benefited from Persona GLOBAL®’s programs:
- BMW
- Mitsubishi
- Disney
- Coca-Cola
- Hitachi
- Applied
- Materials
- Dell
- Computer
- IBM
- Alcatel
- Motorola
- British Airways
- Japan Airlines
- Credit Suisse
- American Express
- SONY
- Music Entertainment
